Article 1 – Parties

1.1. Seller:

• Title: ALİBABA LOKUM GIDA PAZARLAMA İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ

• Address: Merkez Mah. Yüksek Sok. No:3 Gaziosmanpaşa/İSTANBUL

• Phone: +90 212 615 92 96

• Email: info@alibabagida.com

1.2. Buyer:

The person who registers as a customer on the e-commerce website www.alibabagida.com. The contact and address information provided during registration will be taken as the basis.

Article 2 – Subject of the Agreement

This agreement sets forth the rights and obligations of the parties in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the products ordered electronically by the Buyer through the website www.alibabagida.com, which is operated by the Seller.

Article 3 – Product Information

The type, quantity, brand/model, color, unit price, and total amount of the products are specified as confirmed by the Buyer at the time of order, based on the information available on www.alibabagida.com.

Article 4 – Product Delivery

4.1. Products will be delivered to the address specified by the Buyer on the order form, to the Buyer or a third party/organization designated by the Buyer.

4.2. The delivery period begins within 1–3 business days after order confirmation. Depending on the region, the total delivery time may vary but is generally completed within 3–7 business days.

Article 5 – Payment Terms

5.1. The Buyer must complete the full payment using the selected method at the time of order. The Seller will not proceed with the shipment until the payment is fully received.

5.2. In the event of any unauthorized transaction or payment issue, the Seller reserves the right to cancel the order and inform the Buyer accordingly.

Article 6 – Right of Withdrawal

6.1. The Buyer may exercise the right of withdrawal within 14 days from the date the product is delivered to them or to the third party at the specified address, without any justification or penalty.

6.2. To exercise this right, the Buyer must notify the Seller in writing and return the product within 10 days of this notice. The product must be unused and in its original, unopened packaging.

Article 7 – Return & Exchange Conditions

7.1. Returned products must be unused and sent back with all accessories intact. Products that are opened, used, or damaged will not be accepted for return.

7.2. If the product is returned under the right of withdrawal and is not defective, the shipping costs shall be borne by the Buyer. The Seller will refund the product price to the Buyer via the original payment method within 14 days after receiving the returned product.

Article 8 – Dispute Resolution

8.1. In case of any dispute arising from this agreement, Istanbul Courts and Enforcement Offices shall have jurisdiction.