• Delivery Time:

Orders placed on Alibaba Gıda are processed and handed over to the courier within 1–3 business days following order confirmation. Delivery time varies depending on your location but generally takes 3–7 business days after shipment.

• Shipping Fee:

Shipping fees are calculated based on your order total and delivery address, and will be shown during checkout. Orders above a certain amount may qualify for free shipping. Please check our website for current campaigns and updates.

• Delivery Address:

Orders are shipped to the delivery address provided during registration or checkout. Please ensure your address information is complete and accurate. Alibaba Gıda cannot be held responsible for delivery delays due to incorrect or incomplete address details.

• Checking Upon Delivery:

Upon receiving your order, please inspect the package and products for any damage. If you detect any damage, do not accept the delivery. Instead, request the courier to prepare a damage report and return the product. We cannot accept responsibility for damaged products that have been accepted without a report.

Return & Exchange Conditions

• Right of Withdrawal:

According to the Law on Consumer Protection No. 6502, you may use your right of withdrawal within 14 days from the delivery date, without providing any reason or incurring a penalty. To initiate this process, please notify us in writing at info@alibabagida.com.

• Return Conditions:

Returned products must be unused, in their original packaging, and include all accessories and the original invoice. Items that are opened, used, or damaged will not be accepted.

• Return Address:

Please send the return products to the following address via courier:

Alibaba Gıda Pazarlama – Ekrem Küçükarabacı

Merkez Mah. Yüksek Sok. No:3

Gaziosmanpaşa / ISTANBUL

Contact: info@alibabagida.com | +90 212 615 92 96

• Return Shipping Fee:

If the product is not defective, the return shipping cost is covered by the Buyer. In case of defective or damaged items, the cost is covered by Alibaba Gıda.

• Refund Process:

Once the returned products are received and inspected for compliance, the product amount will be refunded within 14 days via the original payment method.

• Payments made by bank transfer will be refunded to the specified account.

• Payments made by credit card will be refunded to the card used.

• Exchange Requests:

If you wish to exchange a product instead of returning it, please contact our customer service via info@alibabagida.com. Exchanges depend on product availability.

Important Notes

• Return and exchange processes will begin only after the returned product is received and inspected.

• For withdrawals, all items including original boxes, packaging, promotional materials, and gifts must be returned in full.

• Alibaba Gıda is not responsible for any damage that may occur during the return shipping process. Please ensure that your items are carefully and securely packaged.

Customer satisfaction is our top priority.

For any questions or support, feel free to reach out to our customer service.

We’re here to provide you with the best service possible.